Article 13 – Identification
Article 14 – Protection of personal data
In accordance with the provisions of the General Data Protection Regulation (GDPR), the Manager recognizes the user's right to privacy, as well as that:
All data shared with the Manager was voluntary and is personal information, which the user accepts to be used by the Manager and gives his consent to process it;
The Manager does not require you to share sensitive personal information, as defined in the GDPR;
The information provided will be used by the Manager only for purposes related to its business, that is, the programs or events it organizes;
After the purpose of using personal information has ended, the information is archived for the period of years provided for in the laws that govern the scope of services provided by the Manager and in accordance with what is stipulated in point 7 of this policy;
The personal information collected by the Manager is intended for use in the programs or events where it was collected and is appropriate to the reason that led to the collection;
Each user shares personal information voluntarily, and has the right to inspect, update, repair, block or request that it be deleted in accordance with point 8 of this policy;
The user has the right and duty to notify the National Data Protection Commission (CNPD), using the means available at www.cnpd.pt , whenever they consider that there has been a breach of privacy by the Manager.
Article 15 – Who has access to data
Article 16 – Where data is stored
The data provided by users is stored in third-party databases, which comply with the GDPR, namely:
Google (Third-party database)
Facebook (Third database)
Instagram (Third database)
WhatsApp (Third database)
LinkedIn (Third-party database)
Typeforms (third database)
Whenever any of the databases described above are added or removed, the Manager will update this policy.
Article 17 – Stored information
For marketing and/or service purposes, we may request and store all information required during the TTL – Tomorrow Tourism Leaders initiative process.
Article 18 – Use of data
The data provided by users is used to:
To send commercial proposals;
To send information and direct invitations to programs and/or events that the Manager organizes;
The user gives consent to the Manager to use the data provided to keep him updated on the Manager's commercial and/or operational objectives.
Article 19 – Period for which data is stored
Article 20 – Manage data
All data that you share with the Manager can always be deleted from the databases, via an email to firstname.lastname@example.org, requesting their deletion.
Article 21 – Website security
The Manager is aware of the importance of security, therefore seeks to protect the user's personal information. Unauthorized access, use or disclosure is prevented by many security technologies and processes. The personal information that the user enters on the website is stored on a computer system with limited access in controlled locations. Whenever the Manager detects any case of data breach, it will act in accordance with the GDPR, and may even have to report these cases to the CNPD and, in case of high risk for the user, notify the user.
Article 22 – Contacts
Rua Amadeu de Sousa Cardoso, 50, 4460-481, Matosinhos
This privacy and data protection policy is in force from the moment it is posted on the website.
If you decide to cancel your tours, the following rules apply:
Tours in Porto: If the tour is canceled more than 2 days in advance, we will give you a full refund.
Workshops and tastings: If the tour is canceled more than 3 days in advance, we will give you a full refund.
If changes are requested 10 days before the date of the tour, there will be no extra cost for rescheduling the tour and rescheduling can be done depending on the availability of the tour guide.
Cancellation of tours due to bad weather
Our tours operate in all weather conditions, except in cases of red warning issued by IPMA (Portuguese Institute of Sea and Atmosphere). However, we reserve the right to change an itinerary if weather circumstances so require, in order to provide you with the most comfortable and pleasurable tour possible.
The situation is more complex if you book a tour for a group and one or more people decide to cancel. Prices for our tours are calculated based on the number of participants, and the greater the number of participants, the lower the price per person. This occurs because the cost is divided by the number of participants, therefore, the smaller the number of participants, the greater the contribution of each one above a certain number. Therefore, if one or more people decide to cancel, two possible scenarios may occur:
If you cancel less than 2 days before the tour date, there will be no refund of the corresponding amount.
If you cancel 2 or more days before the tour date, we will refund the money corresponding to the number of people cancelled. However, the price per person for the remaining participants will likely increase, so it will have to be recalculated and, if applicable, the difference will have to be paid by the person responsible for booking the group tour.
Therefore, each situation will have to be reviewed on a case-by-case basis by Elena OnTheRoad, who can be contacted at email@example.com